Welcome to Deals Western Wearhouse Store’s FAQ page! We’ve rounded up answers to the most common questions about our authentic western wear and durable work clothing. If you don’t find what you’re looking for here, don’t hesitate to reach out to our customer service team.
About Our Store
What kind of products do you sell?
We specialize in authentic western wear and durable work clothing, including items like cowboy shirts, jeans, jackets, work pants, vests, and more. Check out our full menu of products to see everything we offer.
Who is your typical customer?
We cater to cowboys and cowgirls of all kinds – whether you’re working a ranch, living the western lifestyle in the city, or just love the look and durability of quality western wear. Our Big & Tall section ensures we have options for all body types.
Product Questions
Do you offer plus sizes or big & tall options?
Yes indeed! We have a dedicated Big & Tall section in our menu for those who need larger sizes in their western wear.
How can I tell if an item is in stock?
All items shown on our website are currently in stock. If we happen to run out of something unexpectedly, we’ll contact you right away with options.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing
- Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after processing
How long does order processing take?
We typically process orders within 1-2 business days. During peak seasons, please allow up to 3 days.
Do you ship internationally?
Yes! We ship worldwide, except to some remote areas in Asia and other locations. International customers should note that customs fees and import duties are the responsibility of the recipient.
How can I track my order?
You’ll receive an email with tracking information as soon as your order leaves our warehouse. All international orders include tracking information.
Returns & Exchanges
What’s your return policy?
If your western wear doesn’t fit right or meet your expectations, you have 15 days from the delivery date to initiate a return. We want you to be completely satisfied with your purchase.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order to start the return process.
Contact & Support
How can I contact customer service?
You can reach our friendly customer service team at [email protected]. We’re always happy to help with any questions or concerns.
Where is your store located?
Our headquarters is located at 2527 Formula Lane, Dallas, US 75244.
Happy trails, and thank you for choosing Deals Western Wearhouse Store for all your western wear needs!