At Deals Western Wearhouse Store, we stand behind our quality western wear like a cowboy stands by his trusty steed. But if something doesn’t fit right or meet your expectations, we’ve got a straightforward returns process that’s easier than roping a calf at the county fair.

Who We’re Catering To

Based on our product offerings, we serve hardworking folks who need durable clothing – from Big & Tall customers to those needing rugged Work wear, Jeans, and authentic western styles like Dress Shirts, Jackets & Coats, and Overalls. Our store combines practical workwear with classic western flair.

Returns & Exchanges Basics

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Exceptions: Clearance items (marked “Final Sale”) cannot be returned

Special Note on Work Wear & Outerwear

For safety reasons, certain Work category items and Outerwear that show signs of wear or have been used in work environments cannot be returned. These items must be in pristine condition with all safety tags intact.

Step-by-Step Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and items you wish to return
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging if possible
  4. Ship It Back: Send to: Deals Western Wearhouse Store, 2527 Formula Lane, Dallas, TX 75244, US
  5. Track Your Return: Keep your shipping receipt until your refund is processed

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Customer pays return shipping; we cover new item shipping

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Body:
Howdy Deals Western Wearhouse Team,

I’d like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s), Size(s), Color(s)]
Reason for return: [Fit Issue, Wrong Item, etc.]
Preferred resolution: [Refund / Exchange for Size ____ / Exchange for Item ____]

My contact information is:
Full Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone]

Thank you for your help!
[Your Name]

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Follow the same process above
  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Customs fees are non-refundable

Remember partner: Our customer service team is ready to help at [email protected] if you have any questions about returns. We aim to make this process as smooth as a well-worn leather saddle.

Happy trails,
The Deals Western Wearhouse Team