Howdy Partner! Welcome to Deals Western Wearhouse Store’s shipping and returns information. We’re committed to making your western wear shopping experience as smooth as a well-oiled saddle. Below you’ll find all the details about how we ship your gear and our straightforward returns process.

Our Customers

We cater to hardworking folks who need durable clothing that can stand up to the toughest jobs while maintaining that authentic western style. Whether you’re part of our Big & Tall community, need rugged workwear, or just love classic western apparel, we’ve got you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipping
  • Best for customers who need their items quicker

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipping
  • Great option for budget-conscious shoppers

International Shipping

We ship worldwide (excluding certain Asian and remote regions). International orders are subject to customs fees and import duties which are the customer’s responsibility.

Returns & Exchanges

We stand behind our quality western wear like a cowboy stands by his trusty steed. But if something doesn’t fit right or meet your expectations, we’ve got a straightforward returns process.

Return Basics

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original shipping costs are non-refundable

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • All Clearance items marked “Final Sale”
  • Work category items and Outerwear that show signs of wear or have been used in work environments (must be in pristine condition with all safety tags intact)

Step-by-Step Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and items you wish to return
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging if possible
  4. Ship It Back: Send to: Deals Western Wearhouse Store, 2527 Formula Lane, Dallas, TX 75244, US
  5. Track Your Return: Keep your shipping receipt until your refund is processed

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchange Shipping: Customer pays return shipping; we cover new item shipping

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Follow the same process above
  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Customs fees are non-refundable

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Body:
Howdy Deals Western Wearhouse Team,

I’d like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s), Size(s), Color(s)]
Reason for return: [Fit Issue, Wrong Item, etc.]
Preferred resolution: [Refund / Exchange for Size ____ / Exchange for Item ____]

My contact information is:
Full Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone]

Thank you for your help!
[Your Name]

Remember partner: Our customer service team is ready to help at [email protected] if you have any questions about returns or shipping. We aim to make this process as smooth as a well-worn leather saddle.

Happy trails,
The Deals Western Wearhouse Team