Welcome to Deals Western Wearhouse Store! Before you saddle up for some quality western wear shopping, please take a moment to review these Terms and Conditions that govern your use of our website and purchases. We’ve written these in plain language to make sure everything’s clear as a Texas sky.

1. General Terms

By accessing cowboyworkwear.com, you agree to these Terms and Conditions. We’re a western wear retailer specializing in durable, authentic clothing for hardworking folks who appreciate classic style.

1.1 Website Use

You agree to use our website only for lawful purposes and in ways that don’t infringe on others’ rights. We reserve the right to refuse service to anyone at our discretion.

1.2 Account Responsibility

If you create an account, you’re responsible for maintaining its confidentiality and all activities that occur under it. Let us know immediately about any unauthorized use.

2. Products & Services

We offer quality western wear including work clothing, dress items, and casual wear – particularly catering to our Big & Tall customers who need durable, comfortable clothing.

2.1 Product Descriptions

We strive for accuracy in product descriptions, but colors may vary slightly due to monitor differences. Sizes follow standard US measurements unless otherwise noted.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order, we’ll notify you promptly and offer alternatives or a refund.

2.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Clearance items marked “Final Sale”
  • Work category items showing signs of wear
  • Outerwear used in work environments (must be pristine with all tags)

3. Orders & Payments

When you place an order with us, you’re offering to purchase under these terms.

3.1 Order Acceptance

Your order isn’t official until we send a confirmation email. We may refuse orders for any reason, including suspected fraud.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in US dollars. While we check accuracy, errors may occur. If we discover an error, we’ll contact you before processing.

4. Shipping & Delivery

We ship worldwide except certain Asian and remote regions. International orders may be subject to customs fees.

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking info via email.

4.2 Shipping Options

Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

4.3 Delivery Issues

If your package is lost or damaged in transit, contact us within 30 days of shipment. We’ll work with the carrier to resolve the issue.

5. Returns & Refunds

We stand behind our products like a cowboy stands by his horse. If something’s not right, here’s our policy:

5.1 Return Window

Returns must be initiated within 15 days of delivery. Items must be unworn, unwashed, with original tags.

5.2 Return Process

1. Email [email protected] with your order number and items
2. Wait for our approval (within 2 business days)
3. Package items securely (original packaging preferred)
4. Ship to: Deals Western Wearhouse Store, 2527 Formula Lane, Dallas, TX 75244, US
5. Keep your shipping receipt until refund processes

5.3 Refunds

Refunds process within 3-5 business days after we receive your return. Original shipping costs are non-refundable.

6. Intellectual Property

All content on our website (logos, text, images) is our property or used with permission. Don’t reproduce anything without our written consent.

7. Limitations of Liability

We’re not liable for:

  • Indirect, incidental, or consequential damages
  • Issues beyond our reasonable control (natural disasters, etc.)
  • Improper use or care of our products

7.1 Product Use

Our workwear is designed for durability, but proper safety precautions should always be followed in work environments.

8. Changes to Terms

We may update these terms occasionally. Continued use after changes means you accept the new terms.

9. Governing Law

These terms are governed by Texas law. Any disputes will be resolved in Dallas County courts.

10. Contact Us

Questions? Reach out to our friendly team at [email protected] or write to:

Deals Western Wearhouse Store
2527 Formula Lane
Dallas, TX 75244
United States